Frequently Asked Questions

My Account

How do I create an account?

To create an account, simply click 'Login / Register' from the top of the website, and click 'Create a new account', or click here.

I've forgotten my password, how can I reset it?

To reset your password, select 'Forgot your password?' from the login page and follow the prompts.

How do I update my details?

Get in touch with us via the enquiry form and our Customer Care team will be able to assist with updating your information.

How do I review my previous orders?

You can view your previous orders by logging into the shop with your account details.


Please note you will not be able to view your Ticketed Membership or NRL Hospitality orders here. If you require further details, please get in touch with us via the enquiry form.

Is Afterpay available on Equipment Hub?

Yes, Afterpay is available as a payment method on Equipment Hub.

Shipping

When will I receive my order?

Please see our Shipping page for more information. 

Do you ship internationally?

We ship to most countries. To calculate your shipping fees, enter your country and postcode into the 'Delivery options' area in your Cart before proceeding to the Checkout page. Please see our Shipping page for more information.

Returns

How do I return an item?

Please refer to our Returns Policy.

Do you offer exchanges?

We do not offer exchanges across Maroons Shop, however if you find your item/s are not quite right, please follow the Returns Process. If your item/s meet the requirements, you can expect to receive a refund back into your account within 5-10 business days after your return has been received by our Customer Care team.

Payment Methods

What payment types do you accept?

We accept the following payment methods:

  • Debit and Credit Cards (including VISA, MasterCard and American Express) via Stripe
  • Afterpay
  • PayPal
  • Maroons Shop Gift Cards


Please note, Afterpay and Gift Cards are not available for selected Ticketed Memberships and Hospitality products. 

How secure is this site?

We place huge importance on the security of our site. All transactions, from signing up to your account, to making a payment, are encrypted using an SSL Certificate to secure all your confidential information via GoDaddy.

For added security, we pass the payment handling to Level 1 PCI DSS Compliant payment gateways such as PayPal, Stripe and Afterpay. We want to give you peace of mind that your transactions are handled securely 24/7. Your credit card information is not stored on our servers at any time.

How do I use a discount code?

Add your items to your cart, then click 'Next step' to be taken to your shopping cart. Enter your code in the 'discount code' box and hit 'apply'. Your discount will automatically be applied to your order.

The discount code box can be used for promotional, member and club discounts.

I'm having trouble applying a discount code or gift card to my purchase. What can I do?

Please check that your purchase meets the Terms & Conditions listed on your discount code and/or gift card.

This may include:

  • Minimum spend amount
  • Expiry date
  • Brand, product or sale exclusions

Discount codes and gift cards are case sensitive so please enter the exact code at checkout. If you’re still having troubles, contact us via the enquiry form.

Can I use multiple discount codes?

No, you can only redeem one discount per order.

Shop FAQs

Can I cancel or change my order?

If you wish to cancel or make changes to your order, please contact our Customer Care team via the enquiry form as soon as possible. 

Once an order has been dispatched unfortunately it cannot be changed or cancelled. Item/s must instead be returned as outlined in the Returns Policy and a new order placed.

Do you have sizing information?

Yes, you are able to view the sizing information within the product page for the item you are viewing, or you can visit all of our Size Charts here.

How do I order a personalised jersey?

1. Once on the Jersey product page, select your size and click 'personalise your jersey' to open the personalisation generator

2. Select the personalisation design you would like from the left hand thumbnails (Name or Number)

3. Enter your personalised name/number in the print area/s and click the 'Generate' button. To personalise with a name and number, please generate the name design first, then the number design to add both to your chosen jersey.

4. Once happy with the design, tick the 'I acknowledge the following items' checkbox and click 'Add personalisation'

5. Select 'Add to cart' to add your personalised jersey order to your Cart and checkout

Please note: If you are ordering more than one (1) personalised jersey, please ensure you click the 'CLEAR PERSONALISATION' button to reset the personalisation generator.

Can I change or return my personalised jersey?

No changes can be made to personalised items after an order is placed.

We do not offer refunds on personalised items for incorrect sizing, incorrect name or number, or change of mind.

If you believe your item is faulty, not of acceptable quality or does not match the personalisation requirements provided please contact us via the enquiry form. Please note we are not able to offer refunds where an item has been damaged due to abnormal use or misuse.


How long will my personalised jersey take to ship?

Please allow an additional 5-7 business days for personalised items to be dispatched outside of our standard delivery timeframes.

If your order included additional non-personalised items, you will receive these all in the same package.

Can I purchase a Maroons Shop Gift Card?

Absolutely! Maroons Shop offers online Gift Cards which are perfect way that special QLDER in your life. 

Simply purchase online and enter the recipients details for the Gift Card to be sent straight away.  It'll be active and ready to go as soon as it arrives. 

Please note, Gift Cards are available for use online only. 

Is there a store I can visit?

No, Maroons Shop is an online only retailer.

To find the perfect fit for your items, view our Size Charts.

Membership FAQs

How do I redeem my Maroons Shop Member Discount?

All 2021 members are entitled to receive a discount of 10% off* apparel at MaroonsShop.com

Members will receive their discount code via email.

*This discount cannot be used in conjunction with any other promotion or discount code and applies to full priced merchandise only. Sale items, Gift Cards, Memorabilia, Auction items, Hospitality products, Equipment Hub products and Supporter/Loyal Maroon Memberships purchased through MaroonsShop.com are excluded from the 10% Member discount.

The member discount must be applied to your cart before checking out. Alternatively, if you a purchasing a Loyal Maroon Membership through MaroonsShop.com, the 10% discount will automatically be deducted to any other items you are purchasing through the checkout at the same time.

How do I redeem my Maroons Shop Gift Card?

Some members are entitled to receive a Gift Card which can be deducted from your order at Checkout.

As part of some package inclusions, members may receive a $20, $30 or $50 Gift Card. 

To redeem your Gift Card, simply enter the unique Gift Card code on your Digital Gift Card at checkout.

Please note, Gift Cards cannot be redeemed for cash.

For full Gift Card T&’C’s visit MaroonShop.com.

What are the benefits of being a member?

  • 10% off* apparel at MaroonsShop.com
  •  First access to State of Origin tickets
  • Year-round Maroons insider content, team news and updates
  • Exclusive offers, events and competitions
  • Priority access to tickets for NRL games
  • Family package options for Melbourne, Sydney, and Brisbane State of Origin matches

Click here to sign up now

What's new in 2021?

You spoke and we listened! 

Memberships in 2021 are going digital.

We are providing Loyal and Ticketed Members with a digital gift voucher, so you can choose your own inclusions from the range at MaroonsShop.com. Members will be able to stock up on the usual smaller items such as lanyards, or choose to put the voucher towards some of the bigger items such as jerseys and polos.

Some important information:

  • Only premium ticketed members will receive a membership pack in the mail in April 2021 with some merchandise items. Additionally, they will receive their digital member card and digital gift voucher via email within one week of purchase. Exclusive member merchandise items will still be available for collection on game night also.
  • All other ticketed members will receive their memberships perks via email only (digital member card and digital gift card), as well as merchandise collection on game night at the stadium. No merchandise packs will be posted.
  • Non-ticketed Loyal Maroon Members will receive their digital member cards and digital gift cards via email only. No merchandise packs will be posted.

When are memberships on sale?

Ticketed Memberships will go on sale once the game venues and locations are confirmed by the NRL. Be sure to subscribe and keep an eye on your inbox for all the on sale dates coming soon. 

Loyal Maroon Membership are on sale now

What Membership is best for me? What are the different Membership options?

Ticketed packages for each State of Origin game are available across a number of seating categories. Details will be available at MaroonsShop.com/membership once venues are announced. 

Non-Ticketed packages are also available if you cannot attend a State of Origin match.
View Non-Ticketed options

If you require assistance in choosing the right package, please get in touch with the Membership by filling out our enquiry form.

How many tickets am I able to purchase?

A maximum of 8 Ticketed Memberships per Member may be purchased per game. Any Membership seats purchased over this number will be automatically cancelled. This includes applies to seating purchased in the general public or Maroons supporter bay seating.

There is no purchase limit for Non-Ticketed Memberships.

For groups of 9 or more wishing to attend a game, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

When will I receive my Membership pack and tickets?

The delivery date of your Membership will depend on the type of Membership you have purchased.

Non-Ticketed Memberships

  • Loyal Maroon Non-Ticketed Memberships will be emailed to you within 1-2 weeks of purchase commencing late February. There are no merchandise items with the Loyal Maroon Membership to be posted in 2021.
  • Cowboys Maroon Non-Ticketed Memberships will receive their digital member card and digital gift voucher from the QRL within one week of purchase. Merchandise items as part of this pack will be posted directly from the Cowboys with distribution to start in late February 2021. Please allow up to 4 weeks to receive your merchandise pack.

Ticketed Memberships

  • Ticketed Memberships will receive their digital member card and digital gift voucher within 1-2 weeks of purchase. 
  • Game day tickets will be held for delivery until later in 2021 (dates TBC). Please note tickets to the game will be sent separately to your Merchandise. Ticket delivery will be facilitated by Ticketek based on the delivery method selected at time of purchase (mobile ticket via SMS or print at home ticket via PDF in email).
  • All Ticketed Members can collect their game day merchandise from the Maroon Members collection point outside the Stadium entrance. Members will need to display a valid match ticket to receive their game day merchandise from the Queensland Rugby League. You will be notified prior to game day with specific details on pickup locations and other important match day information.

What are the different ticket classifications?

Junior

Ticketed Junior Memberships are available to those under the age of 16 at the date of the event.


Concession

The current concession types are eligible for Concession pricing for Ticketed Memberships:

  • Full Time Students
  • Pension Cards
  • Health Care Cards

Please note: Appropriate proof of concession is required for entry into the ground. Concession prices are not valid for Senior Card holders or the unemployed.


Family Membership

A Ticketed Family Membership consists of 2 adults and 2 juniors, or 1 adult and 3 juniors.


Loyal Maroon Membership

Non-ticketed Loyal Maroon Members are available to any age


XXXX Memberships

XXXX Memberships are only available to over 18s.

Can I purchase the Membership as a gift?

Ticketed Memberships

Yes, you can purchase a Ticketed Membership as a gift. To ensure you are seated together, you will need to purchase the gift ticket/s in the same transaction as any tickets you want to be seated together. Ticketed Membership merchandise and tickets will be distributed direct to the purchaser. Once the Membership Numbers are received by the individual the attendee can register their details to ensure they receive the full membership benefits by visiting MaroonsShop.com/register-your-membership-number


Non-Ticketed Memberships

Yes, to purchase a Non-Ticketed Membership as a gift, simply fill out the details of the person you are purchasing for, including the email address you would like it sent to. Please note: a welcome email will be sent to the email address listed within one-two weeks of purchase. 

Where do I find my Membership number?

Your Membership number is detailed on your digital Membership  card and will also be emailed to you following Membership purchase. 

A unique member number will be provided each year, and for each membership purchased, so your 2021 Membership number may be different from your 2020 Membership number.

Make sure to register your member number to ensure you receive access to member benefits via email.

Why should I register my member number?

The only way to ensure you receive access to member benefits such as exclusive team content, invitations to upcoming events, special offers and promotions is to register your membership number number. 

Visit MaroonsShop.com to register now.

I purchased Ticketed Memberships for myself and others. Can they access Member benefits too?

Yes. As the purchaser, you will receive the membership tickets and membership numbers for all membership items that have been purchased. The Membership numbers will be sent via email within 1-2 weeks of purchasing and will also be printed on your digital membership cards.

Each person attending can then register their card number by visiting MaroonsShop.com. By registering all membership package holders, everyone will be kept up to date with the latest membership news, ticketing offers and other benefits.

I have a question about tickets I purchased to State of Origin, can you assist?

We can assist with Maroon Supporter Bay Ticketed Membership enquiries only. Ticketed Memberships apply to those seated within the Maroons seating areas of each State of Origin game. If you have a question about General Public seating (seating that is not within the Maroon Members seating areas), please contact Ticketek Customer Service on 13 28 49 or visit https://help.ticketek.com.au/hc/en-us/requests/new?ticket_form_id=945328

If you need assistance on game day please visit any Ticketek box office and the staff will be able to help.

Does my Member card provide me access to the Stadium on game night?

No. You will need to bring your Ticketek tickets in order to gain access to the stadium on game night. These will be supplied to you via the method selected at time of purchase (either emailed or via SMS).

Where do I collect the game day merchandise from?

All Ticketed Members can collect their game day merchandise from a QLD Maroons membership collection point outside the Stadium entrance at each game. Members will need to display a valid match ticket to receive their game day items. You will be notified prior to game day with details on pickup locations and other important match day information.

Can I use my Ticket for free Public Transport?

Members are encouraged to take advantage of the free public transport included in their game day ticket when attending the 2021 matches. Simply show your game day ticket to public transport staff on the day. Please note, free public transport is valid only on the day of the game to and from the venue in specific times.

Can I sell my tickets online if I am unable to attend the game?

No, as per the Terms and Conditions agreed to at the time of purchase. Ticketed Memberships cannot be on-sold via the internet or at a premium.

The sale of the ticket gives the purchaser a transferable, but conditional licence for admission to the specified match. The licence may be terminated if the purchaser or any subsequent transferee (a) Resells this ticket at a premium; (b) Resells this ticket through a broker or agent; (c) Advertises or offers this ticket for resale on the internet or in any other medium; (d) Uses this ticket for advertising, promotion or other commercial purpose (including competitions or trade promotions), fundraising or to enhance the demand for other goods or services; without the prior, written permission of the NRL and/or the QRL. The NRL and the QRL has the right to deny admission if the licence has been terminated. Ticket scalping is an offence under consumer law in Australia and may incur the below penalties should this matter be referred to the police. Sellers of scalped tickets face a maximum fine of 20 penalty units or $2200. Buyers of scalped tickets face a maximum fine of 5 penalty units or $550.

All ticket purchasers are bound by the NRL Terms and Conditions, and to the terms of ticket sale with Ticketek found at ticketek.com.au.

Hospitality FAQs

When will I receive my hospitality or event tickets?

State of Origin hospitality tickets are dispatched directly to your provided email address as electronic ezy-tickets approximately two weeks prior to the event.

For QLD Maroons events including the QLD Maroons Long Lunch or the QLD Maroons Fan Day Luncheon, you will not receive physical tickets. Please retain your booking confirmation as proof of purchase and your name will be at the door upon entry on event day.

How do I arrange catering for my suite or box at the State of Origin series?

Once payment has been received and your corporate hospitality facility has been confirmed, the caterers at Suncorp Stadium, The O’Brien Group will contact you directly and provide you with menus and all catering options and order forms. Payment for catering will be taken directly by the O’Brien Group. Our friendly team will let you know if catering is included in your suite, box or hospitality experience at the time of booking for interstate State of Origin matches.

Please contact us via the enquiry form for more information about catering options at our other hospitality events. 

When can I access my hospitality facility on match day?

Generally, hospitality commences 2-hours prior to the advertised kick-off of the main match fixture. Prior to each match along with your tickets, you will also be sent an electronic match and hospitality schedule with specific timings and entry instructions.

Are children under the age of 18 permitted?

Yes, children are permitted entry to hospitality facilities. Please note, if you wish to bring along your child and they are over the age of 3 they will be required to utilise a full match ticket. All minors under the age of 18 must be accompanied by a parent or guardian.

Is there disability access to State of Origin hospitality facilities?

Yes, please let us know at the time of booking if you require access for wheelchairs or other medical conditions and we can make appropriate arrangements.

Can I cancel my State of Origin hospitality booking?

Once the QRL has received full payment of the hospitality booking we are unable to refund monies paid due to change of mind. Please carefully read the terms and conditions listed on each booking form. Should Australian Government restrictions no longer allow the match to proceed or other unforeseen circumstances occur, the QRL will contact you directly with cancellation information.

What is the dress code for hospitality at State of Origin matches or QLD Maroons events?

NRL Corporate Hospitality areas operate on a smart casual dress code. All guests are required to adhere to this and dress appropriately. Please note jerseys are permitted.

Dress codes for QRL Events may vary from event to event. Please keep an eye out for guest information sent out in the week prior to the event, or contact us directly via the enquiry form if you’d like further information.

Can I use State of Origin hospitality packages as a sales incentive or trade promotion?

In accordance with the NRL’s ticketing terms and conditions, tickets and hospitality packages must not be used in above-the-line promotions to increase demand for other goods and services in the market.

This includes website, print and other media, social media or other marketing use. 

What happens if I lose or misplace my tickets?

If you happen to misplace your ticket or you believe it has been stolen, please contact us via the enquiry form.

I am a member of the QLD Maroons, do I receive a discount on State of Origin hospitality?

No, unfortunately members do not receive discounts on State of Origin hospitality facilities. 

Can I use my Shop or Membership gift card on State of Origin Hospitality?

No, unfortunately gift cards are not able to be redeemed for State of Origin hospitality facilities or experiences.

Equipment FAQs

How can I access my Equipment Hub Club Discount?

All registered clubs, leagues and associations across QLD eligible for the discount were sent an official email at the beginning of the season. Please talk to your club, league or association representative to access your discount.

How do I use my Club Discount?

Enter your code in the ‘Discount Code’ section at the checkout to receive your club discount.

How much will delivery be?

All orders are dispatched via our Standard Shipping service. The cost for this service commences at $12 and can vary based on the total weight of the items in your purchase.

Please see our Shipping page for more information.

All or part of my order is missing, what should I do?

Contact our Customer Care team via the enquiry form as soon as possible.

Can I refund my faulty product?

Equipment Hub aims to provide the highest quality equipment. However, if you find your item/s are not quite right, please follow our Returns ProcessIf your item/s meet the requirements, you can expect to receive a refund back into your account within 5-10 business days after your return has been received by our Customer Care team.

My product is the wrong size, can I exchange it?

We do not offer exchanges across Maroons Shop, however if you find your item/s are not quite right, please follow the Returns Process. If your item/s meet the requirements, you can expect to receive a refund back into your account within 5-10 business days after your return has been received by our Customer Care team.

Can I use my Maroon Shop Gift Card on Equipment Hub?

Yes, Maroon Shop Gift Cards are also redeemable on Equipment Hub.

I am a Maroon Member, can I receive a discount on Equipment Hub?

No, only registered QLD clubs, leagues and associations will receive discount pricing on Equipment Hub.

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